@import url('data:text/css,');
:root{--ink:#16213a;--muted:#667085;--line:#e5e9f0;--soft:#f6f8fb;--paper:#fff;--nav:#101828;--nav2:#18243b;--blue:#3867e8;--blue-dark:#2852c8;--violet:#805ad5;--green:#16875d;--red:#c63d4d;--amber:#a86711;--shadow:0 16px 45px rgba(16,24,40,.08);font-family:Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:var(--ink);background:var(--soft);font-synthesis:none}
*{box-sizing:border-box}body{margin:0;min-width:320px;background:var(--soft)}button,input,select,textarea{font:inherit}button,a{transition:.18s ease}button{color:inherit}.app-shell{display:grid;grid-template-columns:250px minmax(0,1fr);min-height:100vh}.sidebar{position:sticky;top:0;height:100vh;display:flex;flex-direction:column;padding:26px 18px 18px;background:linear-gradient(165deg,var(--nav),#0d1526 72%);color:#d9e1ef}.brand{display:flex;align-items:center;gap:12px;margin:0 10px 35px;color:#fff;text-decoration:none}.brand-mark{display:grid;place-items:center;width:37px;height:37px;border-radius:10px;background:linear-gradient(145deg,#4d7df4,#885ee3);font-size:21px;font-weight:800;box-shadow:0 8px 22px rgba(63,92,210,.35)}.brand strong,.brand small{display:block}.brand strong{font-size:17px;letter-spacing:-.02em}.brand small{margin-top:1px;color:#8290aa;font-size:11px;letter-spacing:.04em;text-transform:uppercase}.sidebar nav{display:flex;flex-direction:column;gap:5px}.sidebar nav a{display:flex;align-items:center;gap:12px;padding:11px 12px;border-radius:8px;color:#93a1ba;font-size:13px;font-weight:650;text-decoration:none}.sidebar nav a:hover{background:rgba(255,255,255,.055);color:#fff}.sidebar nav a.active{background:linear-gradient(90deg,rgba(77,125,244,.2),rgba(77,125,244,.07));color:#e9efff;box-shadow:inset 3px 0 #6188f2}.nav-icon{width:20px;color:#788aa9;font-size:19px;text-align:center}.active .nav-icon{color:#81a0ff}.nav-badge{min-width:22px;margin-left:auto;padding:2px 6px;border-radius:9px;background:rgba(255,255,255,.1);color:#bbc8dc;font-size:10px;text-align:center}.sidebar-foot{margin-top:auto}.system-state{display:flex;align-items:center;gap:8px;padding:13px;color:#7888a3;font-size:10px;text-transform:uppercase;letter-spacing:.06em}.system-state>span{width:7px;height:7px;border-radius:50%;background:#36c58d;box-shadow:0 0 0 4px rgba(54,197,141,.09)}.advisor-card{display:flex;align-items:center;gap:10px;padding:14px 10px 0;border-top:1px solid rgba(255,255,255,.075)}.avatar,.mini-avatar{display:grid;place-items:center;flex:0 0 auto;border-radius:50%;background:linear-gradient(145deg,#e8ecff,#dce4ff);color:#4961ad;font-weight:750}.avatar{width:36px;height:36px;font-size:11px}.advisor-card>div:nth-child(2){min-width:0;flex:1}.advisor-card strong,.advisor-card small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.advisor-card strong{color:#edf2fa;font-size:12px}.advisor-card small{margin-top:2px;color:#6f7d94;font-size:10px}.icon-button{border:0;background:none;color:#65738c;cursor:pointer}.topbar{height:68px;display:flex;align-items:center;justify-content:space-between;padding:0 34px;border-bottom:1px solid var(--line);background:rgba(255,255,255,.92);backdrop-filter:blur(15px)}main{min-width:0}.crumb{display:flex;gap:9px;align-items:center;font-size:12px}.crumb span,.crumb b{color:#98a2b3}.crumb b{font-weight:400}.crumb strong{font-weight:650}.top-actions{display:flex;align-items:center;gap:10px}.status-control{display:flex;align-items:center;gap:6px;padding:0 10px;border:1px solid var(--line);border-radius:7px;background:#fff}.status-control select{height:34px;border:0;background:transparent;color:#344054;font-size:11px;font-weight:650;outline:0}.status-dot{width:7px;height:7px;border-radius:50%;background:#20b77d}.mobile-menu{display:none;border:0;background:none;font-size:20px}.content{width:min(1400px,100%);margin:auto;padding:40px 42px 64px}.welcome-row{display:flex;justify-content:space-between;align-items:center;margin-bottom:25px}.eyebrow{margin:0 0 7px;color:#7d89a0;font-size:10px;font-weight:750;letter-spacing:.11em;text-transform:uppercase}.welcome-row h1,.page-title h1,.idv-main h1,.account-header h1,.ticket-heading h1{margin:0;color:#16213a;font-size:28px;line-height:1.15;letter-spacing:-.035em}.welcome-row>div>p:last-child,.page-title>p:last-child,.lead{margin:8px 0 0;color:var(--muted);font-size:13px}.date-chip{width:73px;display:grid;grid-template-columns:27px 1fr;align-items:center;padding:7px 10px;border:1px solid var(--line);border-radius:10px;background:#fff;box-shadow:0 4px 14px rgba(16,24,40,.03)}.date-chip span{grid-row:1/3;color:#667085;font-size:9px;text-transform:uppercase}.date-chip strong{font-size:19px}.date-chip small{font-size:8px;color:#98a2b3;text-transform:uppercase}.lookup-panel{padding:25px 27px 22px;border:1px solid #dfe5ef;border-radius:13px;background:linear-gradient(120deg,#fff,#fbfcff);box-shadow:0 10px 35px rgba(25,43,83,.055)}.lookup-copy{display:flex;align-items:center;gap:13px}.lookup-copy h2,.card h2,.section-head h2{margin:0;font-size:15px;letter-spacing:-.015em}.lookup-copy p,.card-head p:not(.eyebrow){margin:4px 0 0;color:var(--muted);font-size:11px}.shield{display:grid;place-items:center;width:37px;height:37px;border-radius:9px;background:#eef2ff;color:#4568d5;font-size:20px}.search-form{display:flex;align-items:center;margin-top:18px;border:1px solid #d6dce7;border-radius:9px;background:#fff;box-shadow:0 3px 10px rgba(16,24,40,.03);overflow:hidden}.search-form>span{padding-left:15px;color:#98a2b3}.search-form input{width:100%;height:46px;padding:0 12px;border:0;outline:0;color:#344054;font-size:12px}.search-form:focus-within{border-color:#7390ec;box-shadow:0 0 0 3px rgba(56,103,232,.1)}.button{display:inline-flex;align-items:center;justify-content:center;min-height:36px;padding:0 15px;border:1px solid transparent;border-radius:7px;font-size:11px;font-weight:700;text-decoration:none;cursor:pointer}.button:disabled{opacity:.45;cursor:not-allowed}.button-primary{background:var(--blue);color:#fff;box-shadow:0 4px 10px rgba(56,103,232,.2)}.button-primary:hover{background:var(--blue-dark)}.search-form .button{height:38px;margin-right:4px;padding:0 20px}.button-quiet{border-color:var(--line);background:#fff;color:#344054}.button-quiet .count{display:grid;place-items:center;min-width:18px;height:18px;margin-left:7px;border-radius:9px;background:#eef1f6;color:#6a7589;font-size:9px}.button-success{background:#14835b;color:#fff}.button-danger-quiet{border-color:#f0d4d8;background:#fff7f8;color:var(--red)}.metric-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:15px;margin-top:17px}.metric{display:flex;justify-content:space-between;min-height:116px;padding:20px 21px;border:1px solid var(--line);border-radius:11px;background:#fff}.metric p,.metric small{display:block;margin:0;color:#727e93}.metric p{font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.07em}.metric strong{display:block;margin:7px 0 4px;font-size:25px;letter-spacing:-.04em}.metric small{font-size:9px}.metric-icon{display:grid;place-items:center;width:35px;height:35px;border-radius:9px;font-size:17px}.metric.violet .metric-icon{background:#f3effd;color:#805ad5}.metric.blue .metric-icon{background:#ecf2ff;color:#3867e8}.metric.amber .metric-icon{background:#fff5e5;color:#b97115}.lower-grid{display:grid;grid-template-columns:1.35fr 1fr;gap:15px;margin-top:17px}.card,.table-card{border:1px solid var(--line);border-radius:11px;background:#fff}.card-head{display:flex;align-items:center;justify-content:space-between;padding:19px 21px;border-bottom:1px solid #edf0f4}.card-head .eyebrow{margin-bottom:5px}.card-head>button{border:0;background:none;color:var(--blue);font-size:10px;font-weight:650;cursor:pointer}.pill{padding:3px 7px;border-radius:10px;background:#edf2ff;color:#4869cd;font-size:8px;font-weight:700;text-transform:uppercase}.compact-empty{display:flex;align-items:center;justify-content:center;gap:10px;min-height:100px;padding:24px;color:#8792a5;font-size:11px;text-align:center}.compact-empty span{display:grid;place-items:center;width:30px;height:30px;border-radius:50%;background:#f1f4f8;color:#8591a4}.compact-empty p{max-width:340px;margin:0}.update-body{display:flex;gap:13px;padding:22px}.update-body>span{display:grid;place-items:center;flex:0 0 30px;height:30px;border-radius:8px;background:#eef2ff;color:#5571d4;font-weight:800}.update-body strong{font-size:11px}.update-body p{margin:6px 0 0;color:#737f92;font-size:10px;line-height:1.55}.recent-list{padding:5px 10px}.recent-list button{width:100%;display:flex;align-items:center;gap:10px;padding:10px;border:0;border-radius:7px;background:#fff;text-align:left;cursor:pointer}.recent-list button:hover{background:#f7f9fc}.mini-avatar{width:29px;height:29px;font-size:9px}.recent-list button>span:nth-child(2){flex:1}.recent-list strong,.recent-list small{display:block}.recent-list strong{font-size:11px}.recent-list small{margin-top:2px;color:#8b96a8;font-size:9px}.result-list{padding-top:18px}.result-list>p{margin:0 0 8px;color:#7d899c;font-size:9px;font-weight:700;text-transform:uppercase;letter-spacing:.08em}.result-row{width:100%;display:flex;align-items:center;gap:13px;padding:12px 10px;border:0;border-top:1px solid #edf0f4;background:transparent;text-align:left;cursor:pointer}.result-row:hover{background:#f8faff}.customer-avatar{display:grid;place-items:center;flex:0 0 38px;height:38px;border-radius:10px;background:#eef2ff;color:#516bc2;font-size:10px;font-weight:800}.customer-avatar.large{flex-basis:52px;height:52px;border-radius:13px;font-size:14px}.result-main{flex:1}.result-main strong,.result-main small,.result-meta strong,.result-meta small{display:block}.result-main strong{font-size:12px}.result-main small,.result-meta small{margin-top:3px;color:#8792a5;font-size:9px}.result-meta{min-width:80px}.result-meta strong{margin-top:2px;font-size:11px}.status{display:inline-flex;align-items:center;justify-content:center;padding:3px 8px;border-radius:10px;background:#eef2f7;color:#657187;font-size:8px;font-weight:750;text-transform:uppercase;letter-spacing:.04em}.status.active,.status.paid,.status.closed{background:#e9f8f1;color:#167351}.status.customer-reply,.status.medium{background:#fff4df;color:#98600c}.status.high,.status.urgent,.status.overdue{background:#fff0f1;color:#b33746}.status.inactive,.status.cancelled{background:#f0f1f4;color:#667085}.inline-loading,.form-error{padding:15px 0 0;color:#778297;font-size:11px}.form-error{color:var(--red)}.back-link{margin-bottom:23px;padding:0;border:0;background:none;color:#5b6980;font-size:11px;font-weight:650;cursor:pointer}.idv-layout{display:grid;grid-template-columns:minmax(0,1fr) 310px;gap:28px}.idv-main{padding:28px 32px;border:1px solid var(--line);border-radius:12px;background:#fff}.idv-main .lead{max-width:660px}.identity-card{display:flex;align-items:center;gap:14px;margin:25px 0;padding:17px;border:1px solid #dfe5ef;border-radius:10px;background:#f9faff}.identity-card>div{flex:1}.identity-card h2{margin:0;font-size:15px}.identity-card p{margin:4px 0 0;color:#748095;font-size:10px}.idv-form fieldset{margin:0 0 22px;padding:0;border:0}.idv-form legend{margin-bottom:11px;font-size:11px;font-weight:750}.choice-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:8px}.choice input{position:absolute;opacity:0}.choice span{height:65px;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:6px;border:1px solid #dfe4ec;border-radius:8px;color:#6c778a;font-size:9px;font-weight:650;cursor:pointer}.choice span b{font-size:16px}.choice input:checked+span{border-color:#708dec;background:#f1f4ff;color:#3e5fc7;box-shadow:inset 0 0 0 1px #708dec}.check-row{display:flex;align-items:center;gap:11px;padding:11px 12px;border:1px solid #e2e6ed;border-bottom:0;cursor:pointer}.check-row:nth-of-type(1){border-radius:8px 8px 0 0}.check-row:last-child{border-bottom:1px solid #e2e6ed;border-radius:0 0 8px 8px}.check-row input{width:17px;height:17px;accent-color:var(--blue)}.check-row b,.check-row small{display:block}.check-row b{font-size:10px}.check-row small{margin-top:2px;color:#8792a5;font-size:9px}.conditional-field,.optional-field{display:block;margin:0 0 18px;color:#344054;font-size:10px;font-weight:700}.conditional-field input,.optional-field input,.reply-form textarea{width:100%;margin-top:7px;padding:10px;border:1px solid #d9dfe9;border-radius:7px;outline:0}.optional-field span{color:#9aa3b2;font-weight:400}.conditional-field input:focus,.optional-field input:focus,.reply-form textarea:focus{border-color:#7390ec;box-shadow:0 0 0 3px rgba(56,103,232,.1)}.idv-actions{display:flex;justify-content:space-between;padding-top:19px;border-top:1px solid #eceff3}.idv-side{align-self:start}.side-note{display:flex;gap:11px;padding:16px;border:1px solid #f0dfbd;border-radius:10px;background:#fffbf3}.side-note>span{display:grid;place-items:center;flex:0 0 27px;height:27px;border-radius:7px;background:#fff2d8;color:#a86a13;font-weight:800}.side-note strong{font-size:10px}.side-note p{margin:5px 0 0;color:#7a6c55;font-size:9px;line-height:1.5}.idv-side dl,.ticket-aside dl,.detail-card dl{margin:14px 0 0;padding:8px 17px;border:1px solid var(--line);border-radius:10px;background:#fff}.idv-side dl div,.ticket-aside dl div,.detail-card dl div{padding:12px 0;border-bottom:1px solid #eef0f4}.idv-side dl div:last-child,.ticket-aside dl div:last-child,.detail-card dl div:last-child{border:0}.idv-side dt,.idv-side dd,.ticket-aside dt,.ticket-aside dd,.detail-card dt,.detail-card dd{margin:0}.idv-side dt,.ticket-aside dt,.detail-card dt{color:#8a95a7;font-size:8px;text-transform:uppercase;letter-spacing:.07em}.idv-side dd,.ticket-aside dd,.detail-card dd{margin-top:4px;font-size:10px;font-weight:650}.account-header{display:flex;align-items:center;justify-content:space-between;padding:0 0 25px}.account-title{display:flex;align-items:center;gap:14px}.account-title h1{font-size:23px}.account-title p{margin:5px 0 0;color:#778297;font-size:10px}.account-kicker{display:flex;align-items:center;gap:7px;margin-bottom:5px;color:#8a95a7;font-size:8px;text-transform:uppercase}.verified{padding:3px 7px;border-radius:8px;background:#e9f8f1;color:#147452;font-weight:750}.account-tabs{display:flex;gap:25px;margin-bottom:17px;border-bottom:1px solid #dfe3ea}.account-tabs button{padding:0 1px 12px;border:0;border-bottom:2px solid transparent;background:none;color:#7a869a;font-size:10px;font-weight:700;cursor:pointer;text-transform:capitalize}.account-tabs button.active{border-color:var(--blue);color:#315bcf}.account-tabs span{margin-left:5px;padding:2px 5px;border-radius:7px;background:#e9edf4;font-size:8px}.summary-grid{display:grid;grid-template-columns:1.2fr .8fr;gap:15px}.summary-primary{grid-column:1/-1}.stat-strip{display:grid;grid-template-columns:repeat(4,1fr);padding:20px 12px}.stat-strip div{padding:2px 18px;border-right:1px solid #e7eaf0}.stat-strip div:last-child{border:0}.stat-strip strong,.stat-strip span{display:block}.stat-strip strong{font-size:20px}.stat-strip span{margin-top:4px;color:#7d899b;font-size:9px}.detail-card dl{margin:0;border:0}.detail-card dl div{display:grid;grid-template-columns:90px 1fr}.activity-card .card-head{padding-bottom:14px}.mini-tickets{padding:6px 11px 10px}.mini-tickets button{width:100%;display:grid;grid-template-columns:70px 1fr 15px;gap:10px;align-items:center;padding:11px 7px;border:0;border-bottom:1px solid #edf0f4;background:#fff;text-align:left;cursor:pointer}.mini-tickets button:last-child{border:0}.mini-tickets strong,.mini-tickets small{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.mini-tickets strong{font-size:10px}.mini-tickets small{grid-column:2;margin-top:3px;color:#8792a5;font-size:8px}.section-head{display:flex;justify-content:space-between;align-items:start;margin-bottom:15px}.section-head>div>p:last-child{margin:5px 0 0;color:#788397;font-size:10px}.table-card{padding:22px}.table-scroll{overflow:auto;border:1px solid #e5e8ee;border-radius:8px}table{width:100%;border-collapse:collapse;text-align:left}th{padding:10px 13px;background:#f7f8fb;color:#7f899a;font-size:8px;text-transform:uppercase;letter-spacing:.06em}td{padding:13px;border-top:1px solid #eceff3;font-size:10px}.ticket-list{overflow:hidden;border:1px solid var(--line);border-radius:10px;background:#fff}.ticket-list>button{width:100%;display:grid;grid-template-columns:4px minmax(250px,1fr) 160px 15px;gap:14px;align-items:center;padding:15px 17px;border:0;border-bottom:1px solid #eceff3;background:#fff;text-align:left;cursor:pointer}.ticket-list>button:last-child{border:0}.ticket-list>button:hover{background:#f9faff}.ticket-list>button>span:nth-child(2) strong,.ticket-list>button>span:nth-child(2) small,.ticket-list>button>span:nth-child(3) small{display:block}.ticket-list>button>span:nth-child(2) strong{font-size:11px}.ticket-list small{margin-top:4px;color:#8792a5;font-size:8px}.ticket-list>button>span:nth-child(3){text-align:right}.ticket-priority{width:3px;height:30px;border-radius:2px;background:#9aa4b5}.ticket-priority.high,.ticket-priority.urgent{background:#d64b5a}.ticket-priority.medium{background:#d58b25}.page-title{margin-bottom:28px}.page-title>p:last-child{max-width:620px;line-height:1.6}.empty-state{display:grid;place-items:center;min-height:430px;text-align:center}.empty-state.contained{min-height:300px;margin-top:18px;border:1px solid var(--line);border-radius:11px;background:#fff}.empty-icon{display:grid;place-items:center;width:48px;height:48px;border-radius:13px;background:#eef2ff;color:#4f6ed4;font-size:20px;font-weight:800}.empty-state h2{margin:14px 0 0;font-size:16px}.empty-state p{max-width:420px;margin:7px 0 16px;color:#7d889a;font-size:10px;line-height:1.6}.loading{display:grid;place-items:center;align-content:center;min-height:450px;color:#7c8799;font-size:10px}.loading span{width:28px;height:28px;border:3px solid #e3e7ef;border-top-color:var(--blue);border-radius:50%;animation:spin .8s linear infinite}.loading p{margin-top:11px}.ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 260px;gap:22px}.ticket-thread{padding:26px;border:1px solid var(--line);border-radius:11px;background:#fff}.ticket-heading{padding-bottom:22px;border-bottom:1px solid #e8ebf0}.ticket-heading h1{margin-bottom:10px;font-size:21px}.message{margin:18px 0;padding:17px;border:1px solid #e4e8ee;border-radius:9px;background:#fff}.message.advisor{margin-left:35px;border-color:#dce4fa;background:#f8faff}.message-meta{display:flex;align-items:center;gap:9px}.message-meta strong,.message-meta small{display:block}.message-meta strong{font-size:10px}.message-meta small{margin-top:2px;color:#8a95a7;font-size:8px}.message>p{margin:14px 0 0;color:#455166;font-size:10px;line-height:1.65}.reply-form{margin-top:25px;padding-top:22px;border-top:1px solid #e7eaf0}.reply-form label{font-size:10px;font-weight:700}.reply-form textarea{resize:vertical;font-size:10px;line-height:1.5}.reply-form>div{display:flex;justify-content:space-between;align-items:center;margin-top:8px}.reply-form small{color:#8a95a7;font-size:8px}.ticket-aside>p{margin-top:4px}.ticket-aside dl{margin-top:11px}.toast-region{position:fixed;z-index:100;right:23px;top:82px;display:flex;flex-direction:column;gap:8px}.toast{width:min(355px,calc(100vw - 30px));display:flex;align-items:center;gap:10px;padding:13px 15px;border:1px solid #cfe7dc;border-radius:9px;background:#f4fcf8;box-shadow:var(--shadow);animation:toastIn .22s ease}.toast>span{display:grid;place-items:center;width:23px;height:23px;border-radius:50%;background:#dff5e9;color:#167653;font-size:11px;font-weight:800}.toast p{margin:0;color:#315848;font-size:10px;font-weight:650}.toast.error{border-color:#f0d1d6;background:#fff7f8}.toast.error>span{background:#f9e2e6;color:#ba3b4a}.toast.error p{color:#7b3540}.toast.notice{border-color:#dae2fa;background:#f7f9ff}.toast.notice>span{background:#e5ebfc;color:#4965bf}.toast.notice p{color:#435171}@keyframes spin{to{transform:rotate(360deg)}}@keyframes toastIn{from{opacity:0;transform:translateY(-7px)}to{opacity:1;transform:none}}
.compose-card{max-width:760px;margin:0 auto;padding:29px 32px;border:1px solid var(--line);border-radius:12px;background:#fff}.compose-card h1{margin:0;font-size:23px;letter-spacing:-.03em}.compose-card>p:not(.eyebrow){margin:7px 0 24px;color:#778297;font-size:10px}.compose-card form>label,.form-grid label{display:block;margin-bottom:17px;color:#344054;font-size:10px;font-weight:700}.compose-card input,.compose-card select,.compose-card textarea{width:100%;margin-top:7px;padding:10px;border:1px solid #d9dfe9;border-radius:7px;background:#fff;outline:0}.compose-card textarea{resize:vertical;line-height:1.5}.compose-card input:focus,.compose-card select:focus,.compose-card textarea:focus{border-color:#7390ec;box-shadow:0 0 0 3px rgba(56,103,232,.1)}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.compose-actions{display:flex;align-items:center;justify-content:space-between;padding-top:17px;border-top:1px solid #e8ebf0}.compose-actions small{color:#8a95a7;font-size:8px}
@media(max-width:950px){.app-shell{grid-template-columns:1fr}.sidebar{position:fixed;z-index:50;left:-260px;width:250px;transition:left .2s}.menu-open .sidebar{left:0;box-shadow:20px 0 45px rgba(0,0,0,.25)}.mobile-menu{display:block}.crumb{display:none}.content{padding:30px 24px}.idv-layout,.ticket-layout{grid-template-columns:1fr}.idv-side{display:grid;grid-template-columns:1fr 1fr;gap:12px}.idv-side dl{margin:0}.summary-grid{grid-template-columns:1fr}.topbar{padding:0 24px}}
@media(max-width:650px){.top-actions .button-quiet{display:none}.content{padding:25px 16px}.welcome-row{align-items:start}.date-chip{display:none}.welcome-row h1{font-size:24px}.lookup-panel{padding:20px 16px}.search-form .button{padding:0 12px}.metric-grid,.lower-grid{grid-template-columns:1fr}.metric{min-height:100px}.idv-main{padding:22px 17px}.choice-grid,.form-grid{grid-template-columns:repeat(2,1fr)}.idv-side{grid-template-columns:1fr}.idv-actions{gap:8px}.stat-strip{grid-template-columns:repeat(2,1fr);gap:18px 0}.stat-strip div:nth-child(2){border:0}.account-header{align-items:start;gap:15px}.account-title{align-items:start}.account-title .customer-avatar{display:none}.account-tabs{gap:17px;overflow:auto}.ticket-list>button{grid-template-columns:4px 1fr 15px}.ticket-list>button>span:nth-child(3){display:none}.ticket-layout{gap:12px}.ticket-thread,.compose-card{padding:20px 15px}.message.advisor{margin-left:15px}.reply-form>div,.compose-actions{align-items:end;gap:10px}.result-meta{display:none}}
@media(max-width:650px){.form-grid{grid-template-columns:1fr}}
.status-dot.break,.status-dot.lunch{background:#d58b25}.status-dot.meeting{background:#805ad5}
.metric-button{width:100%;text-align:left;color:inherit;cursor:pointer}.metric-button:hover{transform:translateY(-2px);border-color:#cad4e6;box-shadow:0 10px 25px rgba(16,24,40,.06)}.answer-grid{display:grid;grid-template-columns:1fr 1fr;gap:9px}.answer-grid .choice span{height:54px;flex-direction:row}.caller-fields{margin:-7px 0 22px;padding:17px;border:1px solid #dce4f7;border-radius:9px;background:#f8faff}.caller-fields .form-grid label{margin-bottom:10px}.caller-fields input,.caller-fields select,.wrap-card input,.wrap-card select,.wrap-card textarea{width:100%;margin-top:7px;padding:10px;border:1px solid #d9dfe9;border-radius:7px;background:#fff;outline:0}.side-note.inline{padding:12px}.auto-idv{display:flex;align-items:center;gap:13px;margin-bottom:16px;padding:14px 16px;border:1px solid #bee5d4;border-radius:10px;background:linear-gradient(90deg,#effbf5,#f8fffb)}.auto-idv>span{display:grid;place-items:center;flex:0 0 31px;height:31px;border-radius:50%;background:#d9f4e7;color:#137650;font-weight:800}.auto-idv>div{flex:1}.auto-idv strong{display:block;font-size:11px}.auto-idv p{margin:3px 0 0;color:#5d7b6e;font-size:9px}.wide{width:100%;margin-top:12px}.queue-title{display:flex;align-items:end;justify-content:space-between}.queue-count{display:flex;align-items:baseline;gap:7px}.queue-count strong{font-size:28px}.queue-count span{color:#7d899b;font-size:9px;text-transform:uppercase}.queue-toolbar{display:flex;align-items:center;justify-content:space-between;margin-bottom:12px}.queue-tabs{display:flex;gap:5px}.queue-tabs button{padding:7px 11px;border:0;border-radius:7px;background:transparent;color:#7d899b;font-size:9px;font-weight:700}.queue-tabs button.active{background:#eaf0ff;color:#355cca}.queue-toolbar>label{display:flex;align-items:center;gap:6px;width:260px;padding:0 10px;border:1px solid var(--line);border-radius:8px;background:#fff;color:#8490a4}.queue-toolbar input{width:100%;height:34px;border:0;outline:0;font-size:10px}.queue-list{overflow:hidden;border:1px solid var(--line);border-radius:11px;background:#fff}.queue-list>button{width:100%;display:grid;grid-template-columns:4px 210px minmax(260px,1fr) 135px 12px;align-items:center;gap:16px;padding:15px 17px;border:0;border-bottom:1px solid #edf0f4;background:#fff;text-align:left;cursor:pointer}.queue-list>button:hover{background:#f8faff}.queue-list>button:last-child{border:0}.priority-rail{height:35px;border-radius:3px;background:#9ba6b8}.priority-rail.medium{background:#d9932e}.priority-rail.high,.priority-rail.urgent{background:#d64b5a}.queue-customer{display:flex;align-items:center;gap:9px}.queue-customer strong,.queue-customer small,.queue-subject strong,.queue-subject small,.queue-state small{display:block}.queue-customer strong,.queue-subject strong{font-size:10px}.queue-customer small,.queue-subject small,.queue-state small{margin-top:3px;color:#8792a5;font-size:8px}.queue-state{text-align:right}.product-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:15px}.product-card{padding:21px;border:1px solid var(--line);border-radius:11px;background:#fff}.product-head{display:flex;align-items:start;justify-content:space-between;padding-bottom:15px;border-bottom:1px solid #edf0f4}.product-head p{margin:0 0 4px;color:#8490a4;font-size:8px;font-weight:750;text-transform:uppercase;letter-spacing:.08em}.product-head h3{margin:0;font-size:15px}.product-head small{display:block;margin-top:5px;color:#6d798d;font-size:9px}.product-facts{display:grid;grid-template-columns:1fr 1fr;gap:13px 18px;padding:17px 0}.product-facts span,.product-facts strong{display:block}.product-facts span{color:#8a95a7;font-size:8px;text-transform:uppercase}.product-facts strong{margin-top:4px;font-size:10px;overflow-wrap:anywhere}.mono{font-family:ui-monospace,SFMono-Regular,Menlo,monospace}.config-chips{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:15px}.config-chips span{display:flex;gap:5px;padding:5px 7px;border-radius:6px;background:#f1f4f9;color:#68758a;font-size:8px}.config-chips b{color:#39465a}.usage{margin:10px 0}.usage>div{display:flex;justify-content:space-between;color:#6f7c90;font-size:8px}.usage i{display:block;height:5px;margin-top:6px;border-radius:4px;background:#edf0f5;overflow:hidden}.usage i span{display:block;height:100%;border-radius:4px;background:linear-gradient(90deg,#4f76e5,#8065db)}.product-actions{display:flex;flex-wrap:wrap;gap:7px;padding-top:16px;border-top:1px solid #edf0f4}.wrap-card{max-width:800px;margin:0 auto;padding:29px 32px;border:1px solid var(--line);border-radius:12px;background:#fff}.wrap-heading{display:flex;gap:14px;margin-bottom:26px}.wrap-heading>span{display:grid;place-items:center;flex:0 0 42px;height:42px;border-radius:12px;background:#e8f7f0;color:#147652;font-weight:800}.wrap-heading h1{margin:0;font-size:22px;letter-spacing:-.03em}.wrap-heading>div>p:last-child{margin:6px 0 0;color:#758195;font-size:10px}.wrap-card form>label{display:block;margin-bottom:17px;color:#344054;font-size:10px;font-weight:700}.wrap-card textarea{resize:vertical}.manager-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:15px;margin-top:17px}.manager-bars{padding:18px}.manager-bar{margin-bottom:14px}.manager-bar:last-child{margin:0}.manager-bar>div{display:flex;justify-content:space-between;color:#5d697d;font-size:9px}.manager-bar i{display:block;height:6px;margin-top:6px;border-radius:4px;background:#eef1f5;overflow:hidden}.manager-bar i span{display:block;height:100%;border-radius:4px}.manager-bar .blue{background:#4f76e5}.manager-bar .violet{background:#8065db}.manager-bar .amber{background:#d9932e}
@media(max-width:1000px){.queue-list>button{grid-template-columns:4px 180px 1fr 12px}.queue-state{display:none}.product-grid,.manager-grid{grid-template-columns:1fr}.auto-idv{align-items:flex-start;flex-wrap:wrap}.auto-idv .button{margin-left:44px}}
@media(max-width:650px){.answer-grid{grid-template-columns:1fr}.queue-title{align-items:start}.queue-count{display:none}.queue-toolbar{align-items:stretch;flex-direction:column;gap:9px}.queue-toolbar>label{width:100%}.queue-list>button{grid-template-columns:4px 1fr 12px;gap:10px;padding:13px 11px}.queue-customer{display:none}.product-facts{grid-template-columns:1fr}.wrap-card{padding:21px 16px}.auto-idv .button{width:100%;margin:0}.product-actions .button{width:100%}}